Maturity Model for IT Service Outsourcing in Higher Education Institutions
نویسندگان
چکیده
منابع مشابه
Maturity Model for IT Service Outsourcing in Higher Education Institutions
The current success of organizations depends on the successful implementation of Information and Comunication Technologies (ICTs). Good governance and ICT management are essential for delivering value, managing technological risks, managing resources and performance measurement. In addition, outsourcing is a strategic option which complements IT services provided internally in organizations. Th...
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Nowadays, the successful implementation of ICTs is vital for almost any kind of organization. Good governance and ICT management are essential for delivering value, managing technological risks, managing resources and performance measurement. In addition, outsourcing is a strategic IT service solution which complements IT services provided internally in organizations. This paper proposes the me...
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Outsourcing is a strategic option which complements IT services provided internally in organizations. This study proposes the applicability of a new holistic maturity model based on standards ISO/IEC 20000 and ISO/IEC 38500, and the frameworks and best practices of ITIL and COBIT, with a specific focus on IT outsourcing. This model allows independent validation and practical application in the ...
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The adoption of business process improvement strategies is currently a concern of most organizations. The quest for the benefits of this improvement on resource optimization and the responsiveness of the organizations has raised several proposals for process improvement methodologies. These approaches differ both in the principles that support them, and in the specific area to which they are in...
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This paper presents a model for analysing IT outsourcing maturity in organizations. Organizations outsource their IT for reasons such as cost reduction, access to superior skill sets, focus on core competence, and strategic objectives. Organizations that outsource the development, operational and management of their IT activities to other companies are at various levels of maturity. This study ...
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ژورنال
عنوان ژورنال: International Journal of Advanced Computer Science and Applications
سال: 2013
ISSN: 2158-107X,2156-5570
DOI: 10.14569/ijacsa.2013.041007